Collision Parts — Return & Warranty Policy

Applies to all collision parts: sheet metal, bumper covers and reinforcements, grilles, lamps, mirrors, radiators, condensers, cooling components, and related body hardware.

1. Inspection at Delivery

Inspect every part before signing the delivery receipt or invoice.

• Signing confirms that all parts were received, inspected, and accepted as correct and complete.
• We are not responsible for missing, damaged, or incorrect parts reported after the delivery receipt is signed.
• Freight or handling damage — dents, creases, cracked lamp housings, crushed bumper covers — must be noted on the delivery receipt at the time of delivery.
• Concealed damage found inside sealed packaging must be reported within 24 hours of delivery, with the original packaging retained for inspection.

2. Return Eligibility

A part is returnable only if all of the following are true:

Test-Fit Before You Prep

Collision parts must be test-fit before any preparation work begins. A part is non-returnable once it has been:

• Primed, sanded, sealed, or painted (including any partial prep)
• Drilled, cut, trimmed, bent, or otherwise modified
• Installed on a vehicle
• Fitted with transferred hardware, brackets, clips, or emblems
• Marked, stickered, or written on

Take a photo of the fitment issue before returning any part rejected for fit.

3. Non-Returnable Items

• Special order parts — no returns or exchanges under any circumstances
• Non-stocking, drop-ship, and direct-ship items
• Parts painted, prepped, modified, or installed (see above)
• Parts returned without the original invoice or outside the 30-day window
• Parts with damaged, missing, or defaced original packaging

4. Restocking Fees

• 15% restocking fee on all returns issued as a cash or card refund.
• No restocking fee when the return is issued as store credit or processed as an exchange.
• Fees are calculated on the original invoiced price of the part.

5. Refunds & Payment

• Returns paid for by check are subject to a 15-day waiting period before a cash refund is issued.
• $30.00 fee on any returned check.
• Refunds are issued to the original method of payment. Card refunds may take 5–10 business days to post.

6. Warranty

Warranty covers manufacturer defect only.

• Warranty claims are settled by store credit or exchange only — no refunds.
• A 15% shipping and handling fee applies to warranty replacements.
• The defective part must be returned for inspection. Replacement is issued after the claim is verified.

Coverage Terms

Not Covered

• Electrical fans and fan assemblies
• Failure due to misuse, abuse, modification, or improper installation
• Labor, paint, refinish, blend, rental, towing, downtime, or any consequential cost
• Damage from subsequent collision, road hazard, or corrosion
• Normal wear, fading, or cosmetic finish deterioration
• Parts installed on a vehicle other than the one originally quoted

7. Insurance & Supplement Changes

Parts ordered against an estimate that is later revised or supplemented are subject to the standard return terms above. Changes to an insurance estimate do not extend the 30-day window, waive the restocking fee, or make a special-order or prepped part returnable.

8. Terms & Credit

• Term customers agree to pay by the 10th of the following month.
• Accounts not paid by that date are placed on credit hold, and future orders must be paid for upon delivery.

9. How to Start a Return

1. Contact your sales representative or branch with the invoice number and part number.
2. Obtain a Return Authorization (RA) number — returns without an RA cannot be processed.
3. Return the part in its original packaging with a copy of the original invoice and the RA number visible.
4. Credit or exchange is issued after the part is received and inspected.

This policy supersedes prior versions. Terms are subject to change without notice.